The Trinity McQueen team got the opportunity to showcase and learn all about what is happening in the utilities sector this week! We attended the MRS Utilities Conference that took place at Radisson Blu Edwardian and found some really interesting and engaging topics being discussed. As things tend to go in these events, we spotted three recurring themes throughout the day…

How powerful is anchoring? If you know what it is, are you immune from its effects? We did a controlled experiment to investigate.

In a saturated economy with over half a million companies being created each year, consumers are spoilt for choice, and thus, have skyrocketing expectations. There is no doubt that the reason certain brands earn larger market shares than others comes down to their ability to create and communicate a brand image that is more compelling - that connects with their target consumers more strongly. As more data becomes available about how businesses connect with customers, it’s apparent the emotional bond companies form with consumers is one of the biggest factors to create a long-lasting bond.

Motherhood: ‘One Great Big Behavioural Experiment’, or just: ‘The New Norm’?

A recent Guardian article trumpets online shopping as having ‘officially become mainstream’, as 54% of shoppers aged 65+ now claim to buy this way (source: Office for National Statistics). But what about the other 46%? In an ageing population, with comfortable pensioners most likely to have ready cash to spend, are retailers in danger of killing the golden goose by neglecting bricks and mortar?

The central premise for this argument is that context fundamentally changes meaning.  In other words, how something is presented to us alters how we perceive it – whatever that ‘it’ may be. In turn, perception affects our emotional response, which then fundamentally impacts our reaction, and in turn, behaviour. The ‘it’ could be a product, an in-store promotion, a brand or even a service interaction.

Gaining ISO27001 certification isn't easy, and it requires hard work and dedication from an entire organisation. This blog details why we did it, and why it's important to our clients.

We’re absolutely delighted to announce that Client Director Laura Morris has been shortlisted for the Forward Ladies National Awards 2019.  Laura is a Regional (Yorkshire, North East and Scotland) Finalist for the ‘Mentor of the Year’ category in recognition of her achievements in mentoring and inspiring a ‘winning mindset’ amongst women both within Trinity McQueen and her wider network. 

The world of big data has exploded in the digital age. From the websites we visit to the physical movements we make, our digital footprint grows daily. As researchers, we’re particularly charmed. Big data, with its dizzying robustness, makes our conclusions powerful. Let’s be honest: it is something the C-suite execs understand, and that offers credence to our conclusions.

Way back in 2017 the Drum very aptly described eCommerce giants ASOS as the retail brand that has ‘revolutionised the online shopping experience, helping shoppers emulate celebrity trends to become a trendsetter in its own right’. With the online fashion space becoming increasingly crowded over the past decade as consumers eschew traditional high-street browsing for doing it all on their smartphone, ASOS has paved the way in how to make this transition for people as seamless as possible.

Behavioural science is a young discipline, still mapping its boundaries. So instead of being spoon-fed a narrow diet of industry veterans re-presenting case studies, we’re invited to harvest our inspiration from thought-leaders from across domains of expertise. It’s a challenging approach, demanding your attention and sapping your brainpower.

Trepidation. Excitement. Sadness. Guilt. Pride. Just some of the emotions I am feeling as I return to work following 9 months of maternity leave and drop my baby Finlay off at nursery for the first time.  In the grander scheme of life, 9 months is a relatively short space of time.  That said, a lot can happen in a week, let alone 9 months. 9 months is also not an insignificant timeframe when considering its how long it takes to grow a whole human!  

t’s 10 years since behavioural science became mainstream in marketing: a wonderful gift, proven to unlock value at little cost. For the Leeds Digital Festival, Trinity McQueen undertook a consumer experiment, examining the effectiveness of different behavioural tactics with a nationally representative sample of 2,000 people.

A new wave of alternative banks has been able to offer digital-only services that are simple and quick, at a time when the online and mobile capabilities of many traditional banks leave much to be desired. It comes as no surprise that digital banks like Monzo and Starling therefore lead the way in customer satisfaction ratings among financial service providers in the UK.

We were delighted to speak at Internet Matters’ first industry huddle event series at Tech UK on Wednesday 6 March. Internet Matters is a charity organisation that aims to help parents keep their children safe online. During the event, we heard from Internet Matters’ ambassador, Dr Linda Papadopoulos, on the impact that pornography is having on children and how to talk to them about the topic, while we presented the latest insights on parents’ concerns about children accessing online pornography.